Cancellation Policy
Flexible cancellations so you can book with confidence.
Standard Policy
Unless a specific experience states otherwise, the following cancellation tiers apply to all bookings made through Atoll Islands.
24+ hours before
Full refundCancel at least 24 hours before the experience start time and receive a full refund to your original payment method. Refunds are typically processed within 5–7 business days.
12–24 hours before
50% refundCancellations made between 12 and 24 hours before the start time are eligible for a 50% refund. The remaining amount is retained by the supplier to cover preparation costs.
Less than 12 hours
No refundCancellations within 12 hours of the experience start time are non-refundable. This includes no-shows. Some suppliers may offer rescheduling at their discretion.
Weather Cancellations
If a supplier cancels an experience due to unsafe weather conditions, you will receive a full refund regardless of when the cancellation occurs. Suppliers monitor conditions closely and will notify you as early as possible, typically by email and SMS.
How to Request a Refund
To cancel a booking, go to your booking dashboard and select "Cancel Booking", or email us at hello@atollislands.com with your booking reference number. Refunds are processed to your original payment method within 5–7 business days. BML card refunds may take up to 10 business days.
Supplier-Specific Policies
Some experiences may have more flexible or more restrictive cancellation terms set by the supplier. These are clearly displayed on the experience page before you complete your booking. The supplier's policy takes precedence over the standard policy above when it differs.